Terms and Conditions
Wholesale Only: Our wholesale prices are extended to established wholesale customers only. Having our wholesale pricing does not constitute an offer to sell by us. Rainbow Art Glass Inc. reserves the right to make final decisions regarding wholesale purchases.
Orders: All orders (UPS/FedEx/Freight/Will-call/US Mail, etc.) must be a minimum of $100.00 or more, which does not include shipping/boxing/handling. (Orders for less will be subject to a $20.00 service charge.)
Opening Order & Annual Minimum: The opening order requirement will be discussed upon approval of an account (storefronts open to the public may have it waived). A certain yearly volume is required to maintain wholesale status, but there are a few factors that will determine the amount such as location, store open to public, consistency of orders, and others. This will be discussed upon approval along with opening order requirements including sheet glass.
Ordering: We encourage you to use Orderrag.com whenever possible; it is safe, efficient and secure. If you are not comfortable online then we ask that you fax your order in to (732) 681-4984. If you have to place a phone order, we strongly encourage you to have your customer # and item #'s available. We cannot accept a phone order without item #'s. If you cannot find what you are looking for we will always assist you in finding the product you are seeking.
Payment Terms: COD, Visa, MasterCard or Discover and pre-approved Net 30 Accounts. To open a Net 30 Account, a credit application must be completed.
Shipping: We ship COD, credit card(Visa, MasterCard or Discover) or on a Net 30 day basis. All freight glass orders must be prepaid, credit card or on Net 30 terms. Freight charges are always collect. We ship orders via the best and most cost effective method unless noted by customer. UPS/FedEx orders placed before 12:00pm should ship the same day (allow an extra day for UPS glass orders).
Deliveries: TEMP SUSPENDED - We make deliveries to surrounding states (NJ, NY, CT, MA, PA, DE, MD, WV, VA). Required is 100 - 300 square feet or more of glass plus any supplies. A delivery fee does apply. Please ask a salesperson for more details.
Pick Up and Will Calls: Due to Covid-19, new pick-up procedures for safety and efficiency...1. after order is placed and prepared, warehouse will call when order is ready. 2. at that time, you can discuss a pick-up day/time with the staff member. 3. so sorry, but unless we are given 3 or more Business Days of lead time, we cannot accomodate an exact pick-up time/day. 4. please keep to your slotted day/time or that can cause a delay in finalizing the paperwork when you arrive - thank you for your cooperation. All Customers must bring materials to brace and protect their merchandise in their vehicle. Rainbow is not responsible for any damage sustained on the trip home. Open toed shoes or sandals are not permitted if hand-picking glass. MUST WEAR MASKS AND BRING OWN GLOVES AS OF MARCH 2020.
Payment for Pick Up/Will Calls: For all will call orders, we require a credit card, check, or cash to be brought at time of pick up. If paid by credit card, then it needs to be swiped at our counter terminal. If an acception needs to be honored, then please contact us ahead of time for approval. Thank you.
Drop Shipments: Only on special ordered items. Ask the sales department for more information.
Special Ordered Items: We will gladly help you to obtain items we do not stock. In some cases, a deposit might be required. Cancelation of any special ordered item will result in shipping and/or restocking charges and a loss of deposit.
Backorders: Unless indicated on your packing slip or requested by you, out of stocks will not be backordered. If a backorder has been generated, we will call you before shipping for approval and add-ons.
Returns: Before returning any merchandise for any reason, please call for a return authorization number. Nothing can be returned without authorization. All merchandise shipped in error or received defective (see Defective Items) can be returned at our expense. However, all other returns are subject to a 15% handling charge plus shipping charges both ways and the credit will be applied to your Rainbow account. Sorry, no cash refunds. Unauthorized returns or deductions from invoices will not be accepted. All returns must be made within 30 days of invoice date. We do not accept returns on special ordered items, closeouts, discontinued items, used tools, cut glass or items in unsaleable condition. All returns must be carefully repacked and returned. We cannot give credit on materials received back broken or unsalable. Also, no returns accepted on chemicals with a shelf life (ie. cement/putty, primer, etc...). Any other chemical returns must get prior approval as some cannot be accepted. No exceptions on return policies.
Damages: Once merchandise has left our warehouse, we are not liable for damages or shortages. If you suspect damage or tampering of any kind, you must indicate on the carriers receipt (UPS, FedEx, or Freight) and file a damage claim immediately with Rainbow Art Glass for UPS/FedEx/Mail orders or the carrier for freight orders. No return merchandise will be accepted by us without a pre-approved authorization number issued by our office. Claims for damages or shortages must be made within 5 days after receipt of the merchandise.
UPS/FedEx Damages:
1. Note damage on carriers receipt
2. Save original shipping carton and packing
3. Call Rainbow Art Glass
4. Please have ready sales order/invoice number involving damages.
5. Then follow our directions. Please keep all good merchandise.
This procedure must be followed or credit for damaged or missing goods cannot be given.
Freight Damages: Inspect and open all cases carefully while the driver is still there. If there is damage to merchandise, case, contents rattle, off pallets, etc. note damage on bill of lading and call freight company immediately for inspection. Do not unpack merchandise before it has been inspected by the trucking company. Claim is made against the freight company. Rainbow Art Glass is not responsible for any damage caused by 3rd party common carrier truckers if the client chooses that shipping method. We will assist in helping with the claim process, including taking pictures of load leaving our facility, but ultimately, it is the responsibility of the customer to file the claim with the trucker. Rainbow will not reimburse or replace any damages at no charge (even if refused) once the order leaves our facility and the trucking company accepts it in proper condition.
Our Delivery Damages: Any damages found on delivered merchandise must be reported immediately. We will then pick up the damaged glass or materials on your next delivery. Items must be returned to receive credit.
Defective Items: If a product is defective please call for a return authorization and we will help you in getting a replacement. If the product has been used, repair or replacement is the responsibility of the product's manufacturer. We are not authorized to accept returns or perform repair work on any defective products once they are used. We will assist you with any addresses or phone numbers you may need. The manufacturer will assume all costs and replacement of defective item.
Shortages: If merchandise appears to be missing, must be notified within 1 week of receipt, but please check this list first:
1. Examine all of the packing material. It is easy for small items to "disappear" in the shredded paper.
2. Check to make sure items were not taken out prior to receiving by other store personnel.
3. Look to see if all boxes have been delivered. (Your address label indicates the number of boxes in your order.) Allow at least 2 business days for a multiple box shipment to arrive. If complete delivery still has not arrived, call us so we can trace the missing box(es) for you.
4. Investigate to make sure boxes were not opened or broken in transit where items are lost or stolen for which transportation company is responsible. Look for signs of a recouped box.
Key Account Program: We offer a Key Account Program which offers special pricing discounts on all orders regardless of quantity ordered. Ask a salesperson for more information.
Prices: Subject to change without notice. We are not responsible for typographical errors.
Sales Brochures: Sales Brochures are created 6 times a year. Please review them on our website www.orderrag.com as they contain new items, promotions and price information.
Return Check Fee: Return check charge is $30.00. If a check is returned twice, your account automatically becomes COD-Cash or Credit Card.
Address Changes: If you change your address or email address, please notify us by sending us your customer number, old address and your new address.
Freight Charges: All freight charges are paid by the customer F.O.B. Wall, N.J.
Our Pledge: In following these policies, it allows us to take care of your needs efficiently and the end result is best customer service and bottom line pricing. We are always sourcing our industry for new and worthwhile products to stimulate your business. If you do not see a product please contact us and we will be happy to help you.